Effective date: 2025-08-14

1. Introduction

This Delivery Policy outlines the terms and conditions for the delivery of products and services purchased through PLM Technologies (“us”, “we”, or “our”) website plmtech.ng (hereinafter referred to as “Service”).

By placing an order through our Service, you agree to the terms outlined in this Delivery Policy. This policy should be read in conjunction with our Terms and Conditions, Privacy Policy, and Refund Policy.

2. Definitions

SERVICE means the plmtech.ng website operated by PLM Technologies.

DIGITAL PRODUCTS include software, digital downloads, online services, subscriptions, and any intangible goods delivered electronically.

PHYSICAL PRODUCTS refer to tangible goods that require physical shipping and handling.

DELIVERY means the successful transfer of products to the customer through appropriate means (digital or physical).

BUSINESS DAY means Monday through Friday, excluding public holidays in Nigeria.

DELIVERY ADDRESS means the address provided by the customer for physical product delivery.

3. Delivery Methods

Digital Products

0.1. Instant Delivery: Most digital products are delivered immediately upon successful payment confirmation

0.2. Email Delivery: Download links and access credentials sent to your registered email address

0.3. Account Access: Services activated in your user account dashboard

0.4. Manual Processing: Some customized digital services may require 1-3 business days for delivery

Physical Products

0.1. Standard Shipping: 5-10 business days within Nigeria

0.2. Express Shipping: 2-4 business days within major cities

0.3. International Shipping: 10-21 business days depending on destination

0.4. Local Pickup: Available at our designated locations with prior arrangement

4. Delivery Timeframes

Nigeria (Domestic)

0.1. Lagos, Abuja, Port Harcourt: 2-5 business days

0.2. Other major cities: 3-7 business days

0.3. Remote areas: 7-14 business days

0.4. Same-day delivery: Available in Lagos and Abuja for orders placed before 2 PM

International Delivery

0.1. West Africa: 7-14 business days

0.2. Other African countries: 14-21 business days

0.3. Europe/North America: 10-15 business days

0.4. Asia/Australia: 15-25 business days

5. Shipping Costs

Shipping costs are calculated based on:

0.1. Product weight and dimensions

0.2. Delivery location and distance

0.3. Selected delivery speed

0.4. Special handling requirements

0.5. Insurance and tracking services

Free Shipping: Available for orders over ₦50,000 within Nigeria (excluding remote areas)

6. Order Processing

0.1. Order confirmation sent within 2 hours of successful payment

0.2. Physical products typically processed within 1-2 business days

0.3. Custom or made-to-order items may require 5-10 business days processing

0.4. Orders placed after 5 PM or on weekends processed the next business day

0.5. Processing times may be extended during peak seasons or holidays

7. Delivery Requirements

Customer Responsibilities

0.1. Provide accurate and complete delivery address

0.2. Ensure someone is available to receive the package

0.3. Provide valid contact information for delivery coordination

0.4. Check email regularly for digital delivery notifications

0.5. Report delivery issues within 7 days of expected delivery date

Address Verification

0.1. We may contact customers to verify delivery addresses

0.2. Incomplete or incorrect addresses may delay delivery

0.3. Address changes after order confirmation may incur additional fees

8. Failed Delivery Attempts

For physical products:

0.1. Up to 3 delivery attempts will be made

0.2. Notification of failed attempts sent via SMS/email

0.3. Packages held at courier facility for 5-10 days

0.4. Unclaimed packages returned to sender, customer responsible for return shipping costs

0.5. Redelivery fees may apply for subsequent attempts

9. Digital Delivery Issues

If you experience problems with digital delivery:

0.1. Check spam/junk email folders

0.2. Verify email address accuracy

0.3. Contact support within 24 hours of purchase

0.4. Allow up to 4 hours for manual processing during business hours

0.5. Alternative delivery methods may be arranged

10. Tracking and Notifications

0.1. Tracking numbers provided for all physical shipments

0.2. SMS/email notifications at key delivery milestones

0.3. Real-time tracking available through courier partner websites

0.4. Delivery confirmation notifications sent upon successful delivery

0.5. Digital delivery confirmations include access instructions

11. Damaged or Lost Packages

0.1. Report damaged packages within 48 hours of delivery

0.2. Photographic evidence may be requested

0.3. Lost packages investigated with courier partners

0.4. Replacement or refund provided for confirmed losses

0.5. Insurance claims processed when applicable

12. Special Delivery Services

Express Delivery

0.1. Available for urgent orders with additional fees

0.2. Guaranteed delivery within specified timeframes

0.3. Priority processing and handling

White Glove Delivery

0.1. Available for high-value or fragile items

0.2. Includes unpacking and setup services

0.3. Scheduled delivery appointments

Bulk Orders

0.1. Special arrangements for large quantity orders

0.2. Freight shipping options available

0.3. Custom delivery schedules possible

13. Force Majeure and Delays

Delivery may be delayed due to:

0.1. Natural disasters or severe weather conditions

0.2. Government restrictions or regulatory changes

0.3. Courier service disruptions

0.4. Technical failures or system outages

0.5. Public holidays or transportation strikes

We will notify customers of significant delays and provide updated delivery estimates.

14. International Shipping

0.1. Customs duties and taxes are customer’s responsibility

0.2. Packages may be subject to customs inspection

0.3. Some products may be restricted in certain countries

0.4. Customer must provide accurate customs information

0.5. Delivery times may vary due to customs processing

15. Customer Support

For delivery-related inquiries:

Email: help@plmtech.ng

We provide support during business hours (9 AM – 6 PM WAT, Monday-Friday) and aim to respond within 24 hours.

16. Changes to This Delivery Policy

We reserve the right to modify this Delivery Policy at any time. Changes will be effective immediately upon posting on our website. We will notify customers of material changes that may affect pending orders.

17. Governing Law

This Delivery Policy is governed by the laws of Nigeria. Any disputes arising from this policy shall be resolved in accordance with Nigerian law.

This Delivery Policy was created for plmtech.ng by PLM Technologies on 2025-08-14.