Effective date: 2025-08-14

1. Introduction

This Refund Policy outlines the terms and conditions for refunds on purchases made through PLM Technologies (“us”, “we”, or “our”) website plmtech.ng (hereinafter referred to as “Service”).

By making a purchase through our Service, you agree to the terms outlined in this Refund Policy. This policy should be read in conjunction with our Terms and Conditions and Privacy Policy.

2. Definitions

SERVICE means the plmtech.ng website operated by PLM Technologies.

PRODUCT refers to any digital or physical goods, services, or subscriptions offered through our Service.

PURCHASE means any transaction completed through our Service where payment has been processed.

REFUND means the return of money to a customer for a Product that meets the criteria outlined in this policy.

BUSINESS DAY means Monday through Friday, excluding public holidays in Nigeria.

3. Refund Eligibility

Refunds may be granted under the following circumstances:

0.1. Digital Products and Services: Requests made within 14 days of purchase, provided the product has not been accessed, downloaded, or used.

0.2. Physical Products: Items returned within 30 days of delivery in original, unused condition with original packaging.

0.3. Subscription Services: Cancellation requests made within 7 days of initial subscription, with pro-rated refunds for unused periods.

0.4. Defective Products: Products that are defective, damaged, or not as described may be eligible for full refund regardless of time limits.

0.5. Service Issues: Documented technical issues preventing normal use of our Service that cannot be resolved within 30 days.

4. Non-Refundable Items

The following items are not eligible for refunds:

0.1. Digital products that have been accessed, downloaded, or used

0.2. Customized or personalized products

0.3. Products damaged by misuse or normal wear and tear

0.4. Services that have been fully rendered

0.5. Gift cards or promotional credits

0.6. Products purchased with promotional discounts exceeding 50%

0.7. Third-party products or services where we act as a reseller

5. Refund Process

To request a refund:

0.1. Contact our customer support team at help@plmtech.ng within the applicable time frame

0.2. Provide your order number, purchase details, and reason for refund request

0.3. For physical products, await return shipping instructions if applicable

0.4. Submit any required documentation or proof of defect/damage

0.5. Allow up to 5-10 business days for refund request review

6. Refund Processing Times

Once approved, refunds will be processed as follows:

0.1. Credit/Debit Cards: 5-10 business days from approval date

0.2. Bank Transfers: 3-7 business days from approval date

0.3. Digital Wallets: 1-3 business days from approval date

0.4. Store Credit: Immediately upon approval

Please note that processing times may vary depending on your financial institution and may take longer during peak periods or holidays.

7. Return Shipping

For physical products requiring return:

0.1. Customers are responsible for return shipping costs unless the product was defective or incorrectly sent

0.2. We recommend using trackable shipping methods

0.3. Products must be securely packaged to prevent damage during transit

0.4. Risk of loss during return shipping lies with the customer unless we provide prepaid return labels

8. Partial Refunds

Partial refunds may be issued in the following cases:

0.1. Products returned in used or damaged condition

0.2. Products missing original packaging or accessories

0.3. Subscription services with partial usage

0.4. Bundle purchases where only some items are eligible for return

9. Exchanges

We may offer exchanges instead of refunds for:

0.1. Defective products

0.2. Incorrect items shipped

0.3. Size or specification issues

Exchanges are subject to product availability and must be requested within the same timeframe as refunds.

10. Dispute Resolution

If your refund request is denied, you may:

0.1. Request a review of the decision by contacting our management team

0.2. Provide additional documentation supporting your claim

0.3. Escalate the matter through appropriate consumer protection channels

11. Refund Policy for Subscriptions

For recurring subscription services:

0.1. Cancellations take effect at the end of the current billing period

0.2. No refunds for partial months unless service was unavailable

0.3. Annual subscriptions may be eligible for pro-rated refunds if cancelled within 30 days

0.4. Free trial cancellations must be made before the trial period ends to avoid charges

12. Force Majeure

We reserve the right to modify refund terms in cases of:

0.1. Natural disasters or acts of God

0.2. Government regulations or legal requirements

0.3. Technical failures beyond our reasonable control

0.4. Other circumstances beyond our reasonable control

13. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our Service after changes constitutes acceptance of the modified policy.

We will notify users of material changes via email or prominent notice on our Service.

14. Contact Information

For refund requests, questions, or concerns regarding this policy, please contact us:

Email: help@plmtech.ng

We aim to respond to all refund requests within 2 business days.

15. Governing Law

This Refund Policy is governed by the laws of Nigeria. Any disputes arising from this policy shall be resolved in accordance with Nigerian law and within the jurisdiction of Nigerian courts.

This Refund Policy was created for plmtech.ng by PLM Technologies on 2025-08-14.